- handbook
- Company
- Company
- Board & Investors
- Communications
- Decision making and project management
- Guides
- Organizational Structure
- principles
- Remote Work
- Security
- Business Continuity & Disaster Recovery Policy
- Information Security Roles and Responsibilities
- Operations Security Policy
- Risk Management Policy
- Third-Party Risk Management Policy
- Human Resources Security Policy
- Incident Response Plan
- Cryptography Policy
- Secure Development Policy
- Information Security Policy and Acceptable Use Policy
- Data Management Policy
- Hardware Security Policy
- Access Control Policy
- Asset Management Policy
- strategy
- values
- Operations
- Product
- Blueprints
- Feedback
- Glossary
- Market Segments
- Metrics
- Node-RED Dashboard
- Personas
- Pricing Principles
- Principles
- Product Growth
- Strategy
- Versioning
- Engineering & Design Practices
- Design
- Engineering
- Contributing
- Front End
- Packaging Guidelines
- Platform Ops
- Incident Response
- Observability
- FlowFuse Dedicated
- Staging Environment
- Production Environment
- Deployment
- Update Stacks on Production
- Self Hosted Assistant
- Project Management
- Releases
- Security Policy
- Support
- tools
- Internal Operations
- People Ops
- Coaching Plans
- Code of Conduct
- Compensation
- Expenses
- Hiring
- Holiday & Leave
- Job Descriptions
- CEO
- CTO
- Account Executive
- Engineering Manager
- Solutions Engineer
- VP of Sales
- Developer Relations Advocate
- Chief of Staff
- Product Manager
- Product Marketer
- PeopleOps Policies
- Performance review
- Summit
- Marketing department
- Marketing
- blog
- Brand Voice
- Community
- Company Messaging
- Customer Stories
- Events
- FlowFuse for Education
- How we work
- Lead Activation
- Lead Generation
- Marketing - Website
- Marketing Programs
- Social Media
- Webinars
- Sales department
- Sales
Processes
This page is a navigation index for the core processes and methodologies used across the Commercial Organization. Each process is owned by a specific function, with other functions contributing as needed.
Sales-owned processes
Edge Connectivity Sales Process
Owning function: Sales Used when: The customer is evaluating how to standardize or modernize edge connectivity across systems or sites.
Node-RED Scale Sales Process
Owning function: Sales Used when: The customer is already using Node-RED and needs governance, security, and scale.
→ Coming soon
Solution Engineering-owned processes
These processes support Sales-led motions and ensure technical validation and delivery readiness.
- Discovery support
- Demo execution
- Proof of Concept (PoC) delivery
- Technical onboarding & enablement
→ Detailed process pages coming soon
Customer Success-owned processes
These processes ensure adoption, renewal readiness, and expansion signal identification.
- Customer onboarding framework
- Health monitoring & risk management
- Renewal planning
- Expansion signal identification
- Customer advocacy development
→ Detailed process pages coming soon
Professional Services-owned processes
These processes govern scoped delivery, enablement, and post-engagement transition.
- Engagement scoping
- Project delivery
- Enablement services (workshops, training)
- Post-engagement handoff to Customer Success
→ Detailed process pages coming soon
Sales Partnerships-owned processes
These processes define how FlowFuse identifies, enables, and scales partner-led motions.
- Partner identification & recruitment
- Co-sell enablement
- Partner documentation & support
- Partner performance monitoring
→ Detailed process pages coming soon